Return Policy at a Glance

3 days after delivery: Report an incorrect item or visible damage upon arrival.
30 days: Return eligible, unworn items for an exchange or store credit.
60 days: Report a possible manufacturing or workmanship defect.
Final-sale items: No returns or exchanges unless confirmed defective or incorrect.

To request a return, email aloha@lilikoiwear.com. Please review the complete policy below for eligibility, item condition, and shipping requirements.

Returns & Exchanges

30-Day Returns

Eligible items may be returned for an exchange or store credit within:

30 days of purchase for in-store purchases
30 days of delivery for online orders

Online customers must email aloha@lilikoiwear.com before returning an item.

Returned items must be unworn except for trying on, unwashed, unaltered, undamaged, and free of makeup, deodorant, stains, or odors. Original packaging and all tags must be attached.

Items that do not meet these conditions will not be accepted.

Approved returns will receive store credit for the price paid, excluding shipping charges. Online store credits do not expire. Exchanges are subject to availability and will be shipped only after the original item has been received and approved.

Final-Sale Items

Sale and promotional items are final sale and cannot be returned or exchanged unless Lilikoi Wear sent the incorrect item.

Unauthorized final-sale returns will be refused and returned to the customer.

Incorrect or Damaged-on-Arrival Items

Please inspect your order when it arrives. Incorrect items, incorrectly labeled sizes, missing or broken hardware, or visible damage must be reported to aloha@lilikoiwear.com within 3 days of delivery.

Please include your order information and clear photographs of the issue.

Once confirmed, we will replace or correct the order at no additional cost. If a replacement is unavailable, we may issue a refund to the original payment method.

60-Day Workmanship Guarantee

We stand behind the quality and workmanship of our garments.

Possible manufacturing defects, such as faulty stitching, seams, construction, or materials, must be reported within 60 days of purchase or delivery. Proof of purchase and photographs may be required, and the item may need to be returned for evaluation.

This guarantee does not cover:

Normal wear and tear or natural fading
Snags, tears, stains, abrasion, or accidental damage
Damage caused by misuse or improper care, washing, drying, or storage
Items that have been altered or repaired by someone else

Lilikoi Wear will evaluate the item to determine whether the problem resulted from a manufacturing defect. Approved claims may be repaired, replaced, or issued store credit at our discretion. If these options are unavailable, we may refund the original payment method.

This is not a lifetime warranty and does not cover damage resulting from use, accidents, improper care, or ordinary aging.

Refunds

Refunds to the original payment method are available only for confirmed defective, damaged-on-arrival, or incorrect items when the issue cannot reasonably be resolved through repair or replacement.

We do not issue refunds for change of mind, fit, color preference, an incorrect size ordered, or dissatisfaction unrelated to a confirmed defect. Eligible items may instead be exchanged or returned for store credit within the 30-day return period.

Return Shipping

Customers are responsible for return shipping unless our team confirms that the item is defective, damaged on arrival, or incorrect. Original shipping charges and return postage are otherwise nonrefundable.

Please use a trackable and insured shipping method. Lilikoi Wear is not responsible for returns lost or damaged in transit. We do not provide prepaid return labels unless the return involves a confirmed defective or incorrect item.

Purchases From Other Retailers

Items purchased from one of our retail partners must be returned to the original retailer and are subject to that retailer’s return policy.

Right to Refuse Returns

Lilikoi Wear may limit or refuse returns involving excessive return activity, worn, washed, altered, damaged, or incomplete merchandise, suspected “wardrobing,” fraud, or abuse.

Nothing in this policy limits any rights provided under applicable law.